Terms of Service

Effective Date: 6/6/2026

Welcome to FrontDeskAI. These Terms of Service explain the rules and conditions for using FrontDeskAI’s website, booking pages, forms, missed-call follow-up system, text messaging, appointment scheduling, and related services.

By using this website, submitting a form, booking a demo, communicating with FrontDeskAI, or using FrontDeskAI services, you agree to these Terms of Service.

Service Description

FrontDeskAI provides missed-call recovery and booking automation services for local service businesses. Services may include missed-call text-back, booking link automation, lead follow-up, appointment confirmations, customer reply notifications, pipeline tracking, review request automation, setup assistance, and basic support.

FrontDeskAI is designed to help businesses respond faster to missed calls and keep leads organized. FrontDeskAI does not replace a full office staff, receptionist, emergency dispatch system, or human customer service team.

No Guarantee of Results

FrontDeskAI may help businesses follow up with missed calls, send booking links, and organize leads, but we do not guarantee specific results, revenue, booked appointments, customer responses, reviews, or business growth. Results may vary depending on the business, offer, response time, customer demand, and other factors outside of FrontDeskAI’s control.

Client Responsibilities

Clients are responsible for providing accurate business information, including business name, phone number, email address, service details, appointment availability, booking preferences, service area, and customer communication preferences.

Clients are responsible for making sure they have permission to submit business information and authorize FrontDeskAI to help set up missed-call follow-up, appointment booking, text messaging, and related communication tools.

Clients are also responsible for responding to customer questions, completing booked jobs, honoring scheduled appointments, and following applicable laws and business rules.

SMS Terms

By submitting a form, booking an appointment, calling, replying by text, or requesting service-related communication from FrontDeskAI, you agree to receive non-marketing text messages related to missed-call follow-up, appointment scheduling, reminders, support, and service updates.

Message frequency may vary. Message and data rates may apply. You may opt out of text messages at any time by replying STOP. For help, reply HELP or contact FrontDeskAI at [email protected].

Opting out of text messages may limit FrontDeskAI’s ability to provide missed-call follow-up, appointment reminders, support updates, or other service-related communication.

Payments and Billing

FrontDeskAI services may be billed on a monthly basis unless otherwise agreed in writing. Payment terms, pricing, and billing dates may be provided through an invoice, payment link, or written agreement.

By signing up for a paid plan, the client agrees to pay the stated amount for the selected service. If a subscription is set up, the client authorizes recurring monthly payments until the subscription is canceled.

Cancellation

FrontDeskAI is month-to-month unless otherwise agreed in writing. Clients may cancel before their next billing date to avoid being charged for the next

billing cycle.

Canceling the service may result in missed-call workflows, booking automations, follow-up messages, review requests, and related systems being turned off or disconnected.

Refunds

Payments already made for the current billing period are generally non-refundable unless FrontDeskAI agrees otherwise or there is a clear setup or service issue. If a client believes there is a billing issue, they should contact FrontDeskAI as soon as possible.

Third-Party Services

FrontDeskAI may use third-party tools and service providers to operate websites, forms, calendars, text messaging, phone numbers, automation, payments, email, and customer communication systems.

FrontDeskAI is not responsible for outages, delays, errors, service interruptions, or policy changes caused by third-party platforms, phone carriers, payment processors, internet providers, or software providers.

Acceptable Use

Clients may not use FrontDeskAI services for spam, harassment, illegal activity, misleading communication, unauthorized messaging, or any purpose that violates applicable laws, carrier rules, platform rules, or messaging policies.

Clients are responsible for making sure their customer communication is truthful, appropriate, and related to legitimate business services.

System Availability

FrontDeskAI will make reasonable efforts to keep services working properly, but no software, website, phone system, messaging system, or automation tool can be guaranteed to work perfectly at all times.

Temporary downtime, delays, failed messages, missed notifications, carrier filtering, software issues, or third-party service interruptions may occur.

Privacy

Use of FrontDeskAI services is also governed by our Privacy Policy. The Privacy Policy explains what information may be collected, how information is used, and how SMS opt-in information is handled.

You can view the Privacy Policy on our website.

Intellectual Property

The FrontDeskAI name, website content, service descriptions, workflows, layouts, and related materials belong to FrontDeskAI unless otherwise stated. Clients may not copy, resell, or claim ownership of FrontDeskAI materials without permission.

Changes to These Terms

FrontDeskAI may update these Terms of Service from time to time. Updates may be posted on this page with a new effective date. Continued use of the website or services after updates means you accept the updated terms.

Contact Us

If you have questions about these Terms of Service, contact FrontDeskAI at:

[email protected]